z baaz Responsible Gaming
Gaming is truly enjoyable when it is a source of fun. z baaz believes every player has the right to play safely and mindfully. On this page we explain how to set your own limits, which signs are warnings to watch for, and where to get support if you need it.
Gaming Principles
Online betting and casino games can be a form of entertainment, but they are never a guaranteed source of income. z baaz always wants every user to play mindfully, within a set budget, and free from mental stress.
There are a few things to keep in mind before playing. First, only wager money whose loss will not affect your daily life. Second, avoid the habit of placing bet after bet to recover losses. Third, stay away from playing when you are tired or mentally unsettled.
Our Terms and Conditions include detailed provisions on responsible gaming that apply to every user. Following these guidelines is important to ensure a healthy gaming experience.
Keep Yourself Protected
z baaz provides several tools to help you stay in control of your gaming. To activate any of these features at any time, contact our support team via 24/7 live chat or email.
Deposit Limit
Set a limit on how much you can deposit daily, weekly, or monthly. Lowering the limit takes effect immediately; raising it takes effect after a set waiting period.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a set period. Once that limit is reached, your account will automatically stop betting.
Session Time Limit
Set how long you play in one session. When the set time is up, the system will remind you to take a break.
Break (Cool-Off)
If you need a temporary break, request that your account be suspended for 24 hours up to 30 days. During this time, logging in or making deposits will not be possible.
Self-Exclusion
If you want long-term abstinence, apply for self-exclusion. The option to keep your account closed is available from a minimum of 6 months up to permanently. Once activated, it cannot easily be reversed.
Reality Check
At regular intervals you will be shown a summary of your session — how long you have played and how much you have won or lost. This serves as a reminder of your actual situation.
For more information about these tools, detailed answers are available on our FAQ page.
Warning Signs
Addiction to gaming develops gradually and is often hard to notice on your own. If any of the following applies to you, it is important to seek support.
- You feel a repeated urge to deposit money beyond your budget.
- You are placing larger bets to recover losses and the situation is getting worse.
- You are hiding your gaming from family or people close to you.
- You feel restless, irritable, or stressed when you are not gaming.
- You are spending time gaming while neglecting daily responsibilities — work, family, studies.
- You are taking on debt or borrowing money from others to fund gaming.
- You have tried to stop gaming multiple times but have not been able to.
- Once you start playing, you end up spending much more time than you planned.
There is no shame in noticing these signs. Seeking help at the right time is the wisest step. Talk to z baaz's 24/7 live chat or to a trusted person in your family.
Where to Get Support
Asking for help instead of carrying the problem alone is a sign of strength. Support is available through the following channels.
z baaz Live Chat
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Talk to us immediately about self-exclusion, deposit limits, or any concern — no judgement, just help.
Email Support
Use email to contact us in writing. Send any responsible gaming request — account suspension, limit changes, or information queries — by email and receive a prompt response.
[email protected]
Family and Loved Ones
Talk openly with a family member or trusted friend. Those around you are often the first to notice warning signs and can provide emotional support.
Professional Counselling
Seeing a mental health specialist or counsellor can be the most effective step. Several mental health service centres and voluntary counselling services are available in Bangladesh.
Mental Health Services
Various government and private hospitals across the country have departments for treating behavioural addiction. If needed, visit the nearest hospital and consult a specialist.
Self-Help and Information
Our About Us page has detailed information about z baaz's commitments and safety policies. Awareness is the first step.
z baaz's Commitment
Responsible gaming is at the core of z baaz's values. We are not just a platform — we want to create an environment where gaming always stays within the bounds of enjoyment.
- A strict age verification process is followed to prevent minors from opening accounts.
- Any self-exclusion or limit-setting request is actioned within 24 hours.
- When concerning behaviour is identified, the support team proactively reaches out.
- Responsible gaming messages are included in all promotions.
- User data is kept secure — details are described in our Privacy Policy.
- The support team is available 24/7 in both Bengali and English.
Five Habits for Healthy Gaming
- Set a maximum loss limit before you play and stick to it.
- Take regular breaks instead of playing for long stretches at a time.
- Treat gaming as entertainment, not as a way to earn money.
- Talk openly with your family about your gaming.
- Stay away from gaming when you are under stress or feeling lonely.