Your Privacy Is Our Responsibility
This document provides a full account of how your personal information is collected, stored, and kept secure — from the moment you register on the z baaz platform through every transaction you make.
Table of Contents
This Privacy Policy ("Policy") applies to all users of the z baaz platform. It takes effect when you create an account on z baaz, play games, make a deposit or withdrawal, or contact our customer support.
We believe that transparency and accountability are the foundation of a fair and trustworthy platform. This document clearly states what information is collected, why it is collected, and how it is used. Continuing to use the platform means you have accepted the terms of this Policy. Reading our Terms and Conditions alongside this Privacy Policy gives you the full picture.
Introduction and Scope
This Policy applies to all services provided through z baaz's website, mobile application, and other digital channels. Users based in Bangladesh are the primary audience of this Policy, but it applies equally to those accessing the platform from other regions.
z baaz provides services only to individuals aged 21 or older. By joining the platform, you confirm that you are 21 or above and that you are knowingly providing information under this Policy.
In this Policy, "we", "our", or "z baaz" refers to the organisation operating the platform, and "you" or "user" refers to any registered or unregistered visitor.
Types of Information Collected
2.1 Identity Information
At the time of registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address (where applicable)
- Bank or mobile financial service account details (such as bKash, Nagad, Rocket — for transactions only)
2.2 Activity-Related Information
The following information is recorded automatically while you use the platform:
- Gaming history and betting details
- Deposit and withdrawal records
- Login time, IP address, and device type
- Browser type and operating system
2.3 Communication-Related Information
When you contact our customer support team via chat or email, the content of the conversation is stored and used to improve service quality and resolve disputes.
How Information Is Collected
z baaz collects user information through the following methods:
- Directly provided information: Details you give us through registration forms, identity verification processes, or when contacting customer support.
- Automatic collection: Device and browsing information collected via cookies, pixel tags, and server logs.
- Third-party sources: Confirmation details received from identity verification agencies or payment processors such as bKash or Nagad.
Purpose of Using Information
Collected information is used only for the specific purposes described below:
4.1 Account Management
Information is needed to handle account creation, login verification, password recovery, and updates to your profile.
4.2 Processing Financial Transactions
Relevant payment information is used to receive deposits and process withdrawals via bKash, Nagad, Rocket, and bank transfer.
4.3 Improving Customer Support
Conversation data is analysed to review and improve the quality of support provided through 24/7 live chat and email.
4.4 Security and Fraud Prevention
Log data and IP information are monitored to detect and prevent activities such as suspicious logins, unusual transactions, or the operation of multiple accounts.
4.5 Relevant Communications
Your contact information is used to send important account notifications, bonus offers, or promotional updates. You may opt out of marketing communications at any time.
4.6 Ensuring Responsible Gaming
Reviewing gaming activity patterns to identify signs of excessive gaming and provide support where needed is part of our commitment. Visit our Responsible Gaming page to learn more.
Data Storage and Security
5.1 Technical Security Measures
All data stored on z baaz is secured with SSL (Secure Sockets Layer) encryption technology. Every data packet sent from your browser to our servers is transmitted in encrypted form, so no one can intercept it along the way.
Passwords are never stored as plain text — they are kept in the database in hashed and salted form. Financial information is handled in accordance with industry-standard payment security protocols.
5.2 Access Controls
User data can only be accessed by staff members who require it for their specific responsibilities. Every instance of access is logged and reviewed regularly.
5.3 Data Retention Period
Data is retained for as long as your account is active. After an account is closed, certain information may be retained for the period required to meet legal, financial, and regulatory obligations.
Sharing Information with Third Parties
z baaz never sells users' personal information. However, certain information may be shared with third parties in the following limited circumstances:
6.1 Payment Processing
Relevant financial information is shared with the respective payment provider to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely for the specific transaction.
6.2 Service Providers
Information necessary for their operations may be shared with organisations that provide technical infrastructure, game content, or analytics services. All such organisations are required to comply with z baaz's privacy standards.
6.3 Legal Obligations
Where disclosure is legally required as part of a court order, a legitimate investigation by a government authority, or a legal process, z baaz will comply.
Cookies and Tracking
7.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. z baaz uses cookies for the following purposes:
- Essential cookies: To maintain login status and ensure secure sessions.
- Functional cookies: To remember language preferences and personalised settings.
- Analytics cookies: To understand which parts of the platform are used most.
7.2 Managing Cookies
You can block or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly.
Your Rights
As a z baaz user, you have the following rights over your own information:
8.1 Right to Know
You may request at any time to know what information we hold about you and how it is being used.
8.2 Right to Correct Information
If your profile contains incorrect or outdated information, you may request that it be corrected. Some details can be changed directly from your account settings; for others, you may contact customer support.
8.3 Right to Request Deletion
In certain circumstances, you may request that your information be deleted. However, some data may need to be retained for a specified period due to legal or financial obligations.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you can stop them at any time by contacting customer support or using the unsubscribe link in any email. Essential account-related notifications cannot be turned off.
Privacy of Minors
z baaz strictly prohibits providing services to anyone under the age of 21. This is ensured through an age verification process at the time of registration. If a minor has created an account using false information and this is detected, the account will be closed immediately and all associated data will be deleted.
If you become aware that a minor has created an account on z baaz, please notify our customer support. We will act promptly.
Changes to the Policy
z baaz reserves the right to partially or fully update this Privacy Policy at any time. When significant changes are made, we will notify users in a timely manner — via in-platform notifications or email.
If you continue using the platform after changes take effect, you will be considered to have accepted the updated Policy. We therefore recommend checking this page regularly. If you have any questions about the policy, our FAQ section may be helpful.
Contact Information
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact the z baaz support team. We are available in both Bengali and English, seven days a week, twenty-four hours a day.
Log in to the platform and click the chat icon — active 24/7
[email protected]